Updated 7th February 2023
Potential Processing Delays
Bert and Roxy is currently open and processing your orders as normal. Orders are being dispatched at least twice weekly.
Potential Shipping and Delivery Delays
UK postal services are experiencing some delays with UK mail affecting both the processing and delivery of mail. This is due to a residual backlog from recent strikes.
A recent 'cyber 'incident' affecting all international export mail with Royal Mail occurred on 11/1/23. Alternative routes of international export mail have now been reinstated. Royal Mail are advising that deliveries will take longer than usual through these alternative routes and that tracking may be limited or different as mail travels through the network.
Bert and Roxy is happy to restart international orders, but please bear in mind that it may take longer to get to you. Please note that replacements or refunds will not be processed until Royal Mail's required delivery time has passed:
Europe: Estimated delivery is 4-5 working days, with loss of mail only considered after 25 working days
Rest of the world: Estimated delivery is 6-7 working days, with loss of mail only considered after 35 working days.
For more information about possible delays in the receiving country, please visit the Royal Mail incident bulletin here.
Thank you again for your patience. If you have any queries about your order, please contact me, quoting your order number.