Website Terms of Use and Cookie Policy

Last updated 30th August 2026

These Website Terms of Use, together with the documents referred to in them, set out the terms under which you may use our website at bertandroxy.com (our website).

Definitions and Interpretation

In these Website Terms of Use, the following expressions have the following meanings:

“Content”: means any and all text, images, audio, video, scripts, code, software, databases and any other form of information that appears on, or forms part of, Our Website, email marketing and/ or our social media channels @bertandroxy

“Data Protection Legislation”: means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made under it); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including the privacy of electronic communications);

“Intellectual Property Rights”: (a) any and all rights in any patents, trademarks, service marks, registered designs, applications (and rights to apply for any of those rights), trade, business and company names, internet domain names and email addresses, unregistered trademarks and service marks, copyrights, database rights,  know-how, rights in designs, inventions and processes;
(b) rights under licences, consents, orders, statutes or otherwise in relation to a right in paragraph (a);
(c) rights of the same or similar effect or nature as or to those in paragraphs (a) and (b) which now or in the future may subsist in any part of the world; and
(d) the right to sue for past infringements of any of the foregoing rights;

“We/Us/Our”: means Bert and Roxy, as the owner and operator of bertandroxy.com

“You/ Your/ User”: means you, as a visitor of Our Website

Site Use

By visiting bertandroxy.com you are consenting to our terms and conditions as set out below. Should you not wish to accept the terms and conditions of this site, you should cease using this site immediately.

As a user of our website, you will be bound by these terms of use. Accessing and using the site constitutes acceptance of the Terms of Use. By using this site you agree to these Terms of Use without modification. We reserve the right to amend and update these conditions, and on doing so will update the Terms of Use.

This site is intended for use by persons who are 18 years or older. You must not copy, share or disseminate the information on this site which is subject to copyright for which all rights are reserved.

This site is directed to people residing in the United Kingdom. We do not represent that the content will be available or appropriate in other locations. This site is written in English and we do not take responsibility for any translations which are applied to this site.

In using this site, you may encounter comments and / or content supplied by other users. The information contained within these user comments is not verified or approved by us. The views expressed by other users on the site do not represent out views or values.

Privacy Notice and Data Protection

Your use of our website is also governed by our Privacy Notice, which can also be found on our website here.

We will collect, use and process Your personal data (including any personal data you supply when setting up Your Account) in accordance with our obligations under the Data Protection Legislation and Our Privacy Notice.

Site Operation and User Conduct

This site is available free of charge.

We do not guarantee the availability of any content. We reserve all rights to withdraw, suspend, or restrict the content at any time for any reasons. Where possible, we will give you reasonable notice if the site is to be suspended.

You agree to use our website for lawful purposes only and not to engage in any activity that could harm our website, its users or third parties.

We do not guarantee that this site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access Our Site. You should use Your own virus protection software.

You may not:

• Use our website for any illegal or unauthorised purpose
• Post or transmit any content that is (or could be construed as) harmful, offensive, discriminatory or violates any applicable laws
• Deliberately introduce any virus or malware
• Attempt to gain unauthorised access to our website or its systems
• Link our website in any way which suggests any association between you and us or any endorsement by us, or in a way which might damage our reputation or take unfair advantage of it

We reserve the right to suspect or terminate your access to your account or to our website if you breach any of these terms, or any other terms laid out in Website Terms of Use.

Customer Account

You may need to create an account to access some parts of our website. You must ensure you provide accurate information when create your account, and that you keep the account information up to date.

You must create a strong password for your account. You must not share your account or password with anyone. You must not use anyone else’s account.

You must contact us immediately on hello@bertandroxy.com if you believe someone else is using your account.

You may close your account at any time. However you will not then be able to access those areas of our website which require account access.

Cookie Policy

This site uses cookies. A cookie is a small text file which is placed onto your device (for example, your computer, smartphone or other electronic device) when you use our website. They are automatically placed onto your device, if you agree, to help our site provide a better user experience.

We use them to:

• Deliver marketing and advertising which we think you may be interested in
• Remember information about you so that you don’t have to input it multiple times
• Personalise your use of our website, by remembering your preferences and settings
• Keep you signed in on different devices
• Help us to provide a better service

Our Cookies Notice

This site enables script (e.g. cookies) that is able to read, store and write information on your browser and on your device. Cookies do not typically contain identifying personal information but cookies can be linked to personal identifiers which are stored about you, such as IP address, session details and browsing activity.

We use cookies for a number of functions including to retain your user preferences, store information from elements of our site such as shopping carts, and to provide anonymised tracking data to third party applications such as Google Analytics. These cookies are likely to be analytical/performance cookies or targeting cookies. We also use the information to deliver content, maintain security, enable user choice and to improve our site. You can reject all non-essential processing by choosing to accept only necessary cookies.

In general, cookies should make your browsing experience better. You may prefer to disable cookies which you can do by disabling cookies through your browser settings. Please note that if you change your browser settings to block all cookies (including essential cookies) you may not be able to access some or all of our site.

Except for essential cookies, all cookies expire within a reasonable period of time.

Types of cookies which may be used:

Session cookies - These cookies only last as long as your online session and they disappear once you close your browser.

Persistent cookies - These cookies stay on your device after your browser has been closed and remain for a specific period of time. These types of cookies help us to remember your preferences for next time and they may also track your activity.

Strictly necessary cookies - These cookies let you into our website. Without them we can’t deliver our website to you. There is certain information that our website has to collect in order to perform. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Functional cookies - These cookies help us to personalise your experience on our site by remembering your preferences and settings. An example of this may be that our site may remember if you’ve visited before so that you don’t get a pop-up if you’re not a new visitor.

Performance cookies - These cookies help us to ensure that our website is working properly and allows us to fix any errors.

Advertising cookies – We may use advertising cookies to track your activity and then send you targeted advertising.

For information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org.

Intellectual Property

This site contains intellectual property owned by Bert and Roxy (or the property of Our licensors). No permission is given to reproduce, distribute, or use any content without our express written permission. Content that is covered by intellectual property includes illustrations, designs, text, graphics, logos and videos and extends to this site and any associated social media channels and emails.

You must always acknowledge us (or our licensors, as appropriate) as the owner of the content on our website and on our social media channels.

Should you wish to utilise the content on this site, please contact hello@bertandroxy.com and put “Copyright Request” in the subject field. You must receive written permission to repurpose, copy and/or modify any content on this site, or any content which is shared to you via email or on social media.

Links to Third Party Websites

Our Website may contain links to third-party websites.  We are not responsible for the content or these third-party websites, and shall not be liable in respect of any such content.  We are not endorsing that content by linking to them. You should review the website terms and policies of any third-party websites you visit.

Disclaimers

We make no representations or warranties, express or implied, that Our Website will meet Your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software or hardware, or that it will be secure.

We make no representations or warranties regarding the accuracy or completeness of the content, or that the content is up-to-date.  We shall not be liable to you for any inaccuracy contained in the content or for any reliance you may place on that content.

This website and/or our associated social media channels may contain content created by AI or other automated technologies, or with assistance from AI or other automated technologies. Where possible we try to include a disclaimer alongside the relevant content, such as an image, to provide extra warning , but it is not always possible to do so. All AI generated content is provided for informational purposes only and should not be relied upon for any specific purpose without verification of its accuracy or completeness.

Limitation of Liability

Bert and Roxy exclude any liability for any direct, indirect, incidental, special or consequential loss or damage which may arise as a result or in connection with this website or the products or services provided by it. By making a purchase or using this website, you agree to this limitation of liability and release Bert and Rosy from any and all claims. If you are a business owner, we shall bot be liable for loss of profits, sales, business or revenue, loss of business opportunity, goodwill or reputation, loss of anticipated savings, business interruption or for any other indirect or consequential loss or damage.

Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of our website or from your violation of these website terms of use.

Products and Pricing

All products, descriptions, and prices are subject to change without notice. We reserve the right to limit quantities and discontinue products at any time. Prices are listed in GBP and include VAT where applicable.

Orders and Payment

By placing an order, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason. Payment must be received in full before orders are dispatched. We accept major credit cards and other payment methods as displayed at checkout.

Shipping

Shipping times vary depending on your location and selected shipping method. We are not responsible for delays caused by customs, postal services, or other factors beyond our control. Risk of loss passes to you upon delivery to the carrier.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to update these Terms of Use at any time. Changes will be effective immediately upon posting. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.

Contact Information

If you have any questions about these Terms of Service, please contact us at hello@bertandroxy.com or through our website on our contact page.