Covid 19 Update

Updated 27th August 2021 

Potential Processing Delays

Bert and Roxy is still open, and dispatching your orders. Currently there is minimal delay and orders are being dispatched twice weekly.

Potential Shipping and Delivery Delays

UK postal services are experiencing some delays currently. This is affecting both UK orders and international orders

UK orders: The majority of orders are getting to their destination within the expected time, but there are a few orders that are taking a few extra days

International orders: Most orders are taking about 3 weeks to get to their destination. The orders are arriving within their destination country usually within a week, but there is marked slower transit through customs clearing. This is significantly prolonging the delivery time of some orders, taking almost ten weeks to arrive.

For more information about possible delays in the receiving country, please visit the Royal Mail incident bulletin here.

Thank you again for your patience. If you have any queries about your order, please contact me, quoting your order number.